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BOOKING POLICY

50% of the full-service price is required to secure the appointment.

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*Please ensure to book' removal + new set and/or other add-ons' if required.

​*Foreign infill, we require a $20 fee as we would need more time to fix and/or match your current lash set. (No lash warranty)

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Discount (only 1 discount can be applied / no further discount on discounted services)

  • Google review 15% off

*Please show your 'Proof of your Google Review' to staff to redeem your discount.

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Public Holiday

  • 15% public holiday surcharge

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Reschedule, Cancellation & No-Show Policy

Any appointment rescheduling or cancellation must be made and confirmed through Instagram DM text within 48 hours before the appointment time.

  • Cancellation & Reschedule less than 48 hours before the appointment time, the appointment is considered cancelled, and the deposit is forfeited.

  • Same-day cancellation is considered a last-minute cancellation. Your deposit will be kept, and your card will be automatically charged for the remaining booked services.

  • If we cannot get in touch with you within 15 minutes past the appointment time, the deposit will be kept, and the appointment will be automatically cancelled. Your card will be automatically charged for the remaining amount of the booked services.

  • If you would like to book again, you must re-pay the deposit.

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Late Policy

  • If the client arrives around or later than 10-15 minutes past the appointment time, the staff member will finish the set within the remaining time left on the appointment, and the service will be charged in full.

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Please note that

  • We do not provide a warranty if a client is late to the appointment.

  • We do not provide any type of REFUND if you are not satisfy with the result. -If you are not satisfied with the result or have any issue with the service, please contact us within 4 days after the appointment.

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This policy was made to create a fair environment for all clients and Lilalash's team members. We THANK YOU in advance for your understanding.

PRIVACY POLICY

At Lilalash Melbourne, we respect your privacy and are committed to protecting your personal information in accordance with Australian privacy laws.

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What We Collect We may collect your name, contact details, booking information, payment details, and shipping address when you make a booking or purchase from us.

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How We Use Your Information

  • We use your information to:

  • Manage bookings and services

  • Process payments and orders

  • Communicate with you

  • Improve our services

  • Sharing Your Information We do not sell your personal information. We may share it with trusted providers (e.g. payment systems, booking platforms, delivery services) only when necessary.

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Data Security

We take reasonable steps to keep your information secure through trusted platforms such as Wix and booking systems.

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​Marketing

You may receive promotions if you opt in. You can unsubscribe at any time.

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Your Rights

You can request access to or correction of your personal information by contacting us.

PURCHASE AND REFUND POLICY

Purchase & Refund Policy – Lilalash Melbourne

Thank you for shopping with Lilalash Melbourne!

Please read our policy carefully before making a purchase.
1. All prices are listed in AUD.
2. Orders are processed once payment is confirmed.
3. Please ensure your shipping details are correct, as we are not responsible for incorrect addresses provided at checkout.Refunds & Exchanges
4. Due to hygiene reasons, we do not offer refunds or exchanges on opened or used lash products.
**We only offer a replacement or refund if : The item is faulty or damaged upon arrival.
**If you received the wrong item. You must contact us within 48 hours of delivery with :
Your order number, Clear photo of evidence
5. We do not accept returns for change of mind. 
6. Lilalash Melbourne is not responsible for : Delays caused by postal services or Lost or stolen parcels once marked as delivered.
7. Please note that shipping costs for returns or exchanges are the responsibility of the customer.

ContactFor any issues, please contact us. 

SHIPPING POLICY

Processing Time

- Orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or public holidays.

 

Shipping Time

- Shipping times may vary depending on your location and the postal service.

 

Estimated delivery times are: Australia: 2–7 business days

- Please note delays may occur during peak periods.

 

Tracking

- Once your order has been shipped, you will receive a tracking number via email.

 

Incorrect Address

- Please ensure your shipping details are correct.

** Lilalash Melbourne is not responsible for orders sent to incorrect addresses provided at checkout.

 

Lost or Delayed Parcels

- Lilalash Melbourne is not responsible for:Shipping delays caused by carriers. Lost or stolen parcels once marked as delivered

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